How 24/7 Support Saved a Sunday Roast (and a Guest Experience!)
At Pebbles, we know that problems don’t wait for “office hours.” That’s why our 24/7 helpline and trusted specialist partners are always on call - every day of the year.
The scenario.
It was 5pm on a Sunday. A guest was hosting a big family reunion at their holiday let, preparing a traditional roast dinner when disaster struck: the double oven repeatedly tripped the fuse board. Understandably, the guest was upset – after all, the highlight of the day was in jeopardy.
The response.
Within half an hour, our team had an electrician instructed and on the way. By 6pm he was on site, quickly diagnosing the issue: a damp oven isolator. He made a temporary repair that got the oven back up and running so the Sunday roast could be saved, while ordering a new isolator to match the existing fittings for a seamless permanent replacement.
The result.
The oven was working again by 6:25pm.
The guest was relieved, pleasantly surprised by the speed of the response, and no compensation request is expected.
The owner benefits from a smooth guest experience and a permanent fix planned to their exact specification.
Why it matters
Quick action in moments like these means guests enjoy their stay without disruption – and owners can relax knowing their property (and reputation) is in safe hands.
This case is a perfect example of how our 24/7 helpline and network of trusted specialists protect guest experience, reduce risk of complaints, and save owners from costly compensation claims.
