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Our story so far

Salcombe property management company, Pebbles, was founded by mother and son Deborah Carson and James Spencer in 2004, with the purpose of bringing together talented local people and absent property owners or multi owner estates, to achieve those owners' aspirations for their homes.

Within days of launching Pebbles in May 2004, the South Devon property management business had three clients eager to find someone to rely on, who could be flexible in meeting the needs of their private second homes and holiday homes.  

From a family that had largely spent its collective careers in high-end hospitality, Deborah and James could conceive no other standard of service but the highest from our Salcombe housekeepers, cleaners, gardeners and property managers, operating in Salcombe, Dartmouth, Kingsbridge, Bigbury, Noss Mayo and Loddiswell.  Soon, training manuals were written, operational processes were developed, and a reputation for capability, dependability and high quality was established, with clients and associates including letting agencies.  

The demand for Pebbles soared.

Thank you for all your help over the years - it has been so nice to just call up and know that we can turn up to a lovely clean house with all problems fixed by yourselves. 

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Working in Salcombe

The company established premises in Island Square Salcombe in 2008, expanded those in to Brewery Quay Salcombe in 2010, then expanded across both premises in 2013, which is when the growth of the team was curtailed.  

Seeking 85 seasonal staff in 2013, the company discovered a risk to its service standards at that scale, which could not be overcome to James and Deborah’s satisfaction:  the local population could not support the demand for workers so the industry was turning to less reliable temporary workers provided by recruitment agencies in Plymouth and Torbay.  There was a risk to Pebbles’ reliability and quality.

After summer 2013, Pebbles took stock.  The company capped its capacity for labour-intensive services such as Housekeeping for letting holiday homes at 15% in the peak of summer 2013.  

Instead of scale, Pebbles turned its focus towards knowledge-based services including Refurbishment, Estate Management and block management in the South Hams, along with management and maintenance services for a selection of the largest and most luxurious properties in Salcombe, the South Hams and across South Devon including Dartmouth, Kingsbridge, Bigbury, Noss Mayo and Loddiswell. 

How our Salcombe property management service grew

In 2016/17 James and Deborah brought the team together in custom-renovated premises the first floor of Island Square with a workshop and stores in Kingsbridge.  The portfolio of managed properties is far fewer than it was in 2013, and the number of staff has over 100 permanent and seasonal staff, while payroll per head has increased significantly.   We now offer a comprehensive property management service as well as estates management, gardening and landscaping, housekeeping and property refurbishment.

James and Deborah now rest assured in the knowledge that the service that is being provided is both to a very high and sustainable standard.  Pebbles continues to invest in the area, recruiting and nurturing local talent to join the established team, led these days by an experienced and professional group of senior managers, alongside James and Deborah.

One of the most friendly places to work in Salcombe. Caring, exceptional and dependable.

Our Salcombe offices

The new Salcombe offices were launched in February 2017, with the assistance of Government funding for businesses with potential for skilled Salcombe job creation. The same funding has enabled the company to launch bespoke software, giving colleagues, partners and clients unique and flexible access to their work and property respectively.  

Our team

Today Pebbles has more than 100 employees and 28 specialist tradespeople strong, with an established network of the best of the region’s professionals including architects, engineers, estate/holiday agents and solicitors.