Luxury Property Management services for holiday homes and private second homes

Key benefits of our South Devon Property Management services

• A dedicated Property Manager who acts as a single point of contact and takes a proactive rather than reactive approach to the welfare of your home while still aligning decisions to your own value judgements. 
• Access to Pebbles and our team of Devon tradespeople 24/7, 365 days of the year, with an on-site response guarantee of 60-minutes. 
• Real time communications following property checks and works at your home, complete with both information and images on our custom-built Client Dashboard property management software, to which you will be given a personalised login and event archive.  In addition we will communicate regularly by SMS updates and email.
• Fortnightly/weekly property checks, the specification of which has been informed by insurance partners, to truly maintain home insurance warranties, and be your ‘eyes and ears’ while you're away. 
• A unique consultancy service option to assess the return on investment of your property letting.

A solutions-based approach to Devon property management

At Pebbles we don’t come to you with problems, only solutions.  This is achieved through the expertise and commitment of our employed team, working with our network of Partner Specialists and associates, enabled by the systems and processes we've honed through continuous improvement over the years.  

For example, we schedule regular property checks at a frequency to suit you.  We also prepare a detailed Property Index of your home when you join us to make sure everything down to the way sofa cushions are positioned is as you would like to find it.  We then communicate all updates to you via preferred means, including SMS and our custom-built online Dashboard.  

Our property check sheet is designed and updated by a team of colleagues with representatives from the insurance industry, making them invaluable in the case of an insurance claim.  At the check, any caretaker requirements are carried out, such as collecting your post for forwarding or altering the heating for your arrival. 

We also check for any property maintenance needs such as evidence of leaks.  If a cold snap is expected, we will also take the initiative, for example, adjusting the heating to help prevent a burst pipe or install sandbags where needed if a storm is brewing. We will then make you aware of any concerns or actions arising at the property check on our Client Dashboard, including photos for your reference and any actions taken or required.

Working with the best local tradespeople for property maintenance

As part of our property management agreement and our commitment to our clients, Pebbles maintains reliable relationships with a network of South Devon's best property specialists and tradespeople, from architects and engineers to chimney sweeps and soft furnishing specialists.  

This means that should there be any scheduled or unscheduled maintenance requirements at your property, we know the best people for the job.  Our maintenance service is available 24/7, 365 days a year, and knowing that time is often of the essence we can arrange for technicians to be there quickly and efficiently whenever the need arises. 

We review our partner specialists annually based on criteria that prioritises access, workmanship, knowledge and value for money.  Our Partners choose to work with Pebbles as part of our property management agreement, not only because of the exceptional portfolio of holiday homes, second homes and estates that we care for, but also because of the care we take in being good partners, like investing in software to help them to work with us for you. 

Property management for the security of your property in your absence

Managing fire, health and safety safeguards at letting properties

The increasingly litigious climate means that holiday letting property owners are evermore in need of attention to detail when it comes to insurances and health and safety, especially for holiday home owners who let their properties. Working closely with you and your letting agent, Pebbles will manage the health and safety certifications required to make sure you are fully protected.

Making your South Devon holiday home work harder for you with property management software

At Pebbles we take a proactive rather than reactive approach to Devon holiday home management.  That includes making suggestions and facilitating opportunities for you to make your property investment work harder for you.  Informed through annual reports and market knowledge, we keep a log of all maintenance requirements such as when your windows were last painted, in order to keep your property in optimum condition.  

We also provide opportunities to think outside the box to maximise your property’s return on investment and improve its value.  That might be helping you to turn it into a profitable holiday let with minimum fuss, making small but effective changes to layout, or auditing the letting agency options available to you to make sure you have the best relationship possible.

Little luxuries for you holiday home

Little details can make all the difference to a holiday experience, and if you let your holiday home we want your guests to have the kind of experience that will maximise the opportunity for repeat bookings.  Once we have made sure your home is clean, warm and welcoming, the cherries on top are the little luxuries.

Working with local brands including Sharpham Wines and The Bakehouse in Salcombe, you can order a Pebbles Welcome Hamper to greet you or your guests at your home on arrival or an exclusive collection of bathroom toiletries for your bathrooms from The White Company.  If you choose to let your home to visiting guests we will provide you with a bespoke Welcome Folder to guide them to the best places to visit in the surrounding area.