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Carly's Story

Having joined Pebbles in 2014 as a Customer Service Apprentice, Carly Westlake has become one of the rising stars in the Pebbles team.  Now a fully-fledged member of the crew, she is a valued asset, not to mention an award-winning member of staff… 

Before coming to work in Salcombe at Pebbles I worked as a carer and had done so for six years.  I enjoyed my work, but it was something I had fallen into after school and I was at a point where I wanted to take a different direction and work regular hours rather than evenings and night shifts. At that point I saw an advert in the Gazette for a one year Customer Service Apprentice at Pebbles.  

Because it was an apprenticeship it came with a college course at South Devon College, which gave me a Level 2 NVQ in customer service and an Intermediate Level Apprenticeship in Customer Service.Balancing work and studying was easy because the college course was part of the working week, and as a result it was the perfect way to change careers and learn on the job.  In the office I learned to handle customers and deal with any complaints effectively.  

I have been supported by an incredible team of people who are friendly, supportive and caring.  Meanwhile the course gave me a framework for dealing with customers and showed the importance of customer care.The whole process has given me a greater sense of direction in my career and what was initially a one-year thing is now a full time role in an exciting company with lots of opportunity to progress.

The team is wonderful to work with; we are a close group and I love working with the beautiful properties in lovely areas as well.  Pebbles is the nicest place I have worked because of the support it provides, the people within it and the quality that they look for in their work.As a result of the apprenticeship I also won a couple of awards, which was a wonderful surprise.  I won South Devon College Customer Service Apprentice of the Year, and was highly commended at the South Devon Business Awards.  

I am not really one for public recognition, but I am very proud of those awards. While I’m proud of myself however, I definitely feel that it’s the result of Pebbles’ support that I was able to excel.Overall, Pebbles has given me a happy place to work and stress levels are managed much better than in previous roles.  

There are always opportunities for promotion, further learning and progression and there’s a lot of opportunity to grow with the company which makes it exciting and a place that you want to stay, belong to and work hard for.

The team is wonderful to work with.