We launched our Safeguarding Programme at the beginning of June 2020. The welfare of our employees and contractors, our communities, our clients and their guests, is our priority.

The Programme accounts for up to date Government guidance and industry best practice. For our holiday let clients in particular it accounts also for recommendations made by their marketing agents. We review guidance daily.

During the current national lockdown we remain open.

[UPDATE 09/11/20]

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Peace of mind at your South Devon holiday home on cold winter days 

Fixing problems at record speed thanks to relationships with partner specialists

While we always aim for properties to be without incident, on occasion appliances have a mind of their own. However, with our 24-hour emergency response service and our relationships with partner specialists, we are able to deliver a reliable and dependable service in record time, whatever happens.

For example, if you have an Aga there are only two specialists able to repair them in the South Hams area. So it’s almost impossible to get an engineer to attend in less than a couple of weeks.

When one client property found that their Electric Economy 7 Aga had gone cold, they contacted Pebbles’ 24-hour service on a Friday evening. A member of our in-house maintenance team went to the house to inspect the issue straight away. 

Having run through the possible causes and ascertained it needed expert attention, we provided two stove top ovens and hot plates to use while Aga specialists were contacted. 

Unable to attend over the weekend, they made a special visit to the property on the Monday to reset the Aga.  When it failed again a week later, they again made a special effort to visit the property in record time, this time providing a definitive solution that would otherwise have taken more than two weeks to rectify.

Pebbles only ever come to me with solutions. I absolutely recommend them
Pebbles  holiday home owner

See more examples of Pebbles work

Find out more about our 24-hour response times and how Pebbles can support you and your holiday home

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